(第 6 期)   第三卷第二期   2009 年 6 月 1 日出刊

從老年人獲取資訊與通訊科技(ICT)技能的歷程探討數位落差

Digital Divides Revisited:A Process View of the Acquisitions of Information and Communication Technology(ICT)Skills by the Elderly

本文關鍵字:老年人數位落差資訊素養資訊與通訊科技技能社會支援ElderlyDigital divideInformation and communication technology ICT skillsInformation literacySocial support

本文摘要

本文描述老年人獲取資訊與通訊科技(ICT)技能的歷程,從中探討老年人學習與使用ICT的障礙和助力,並重新思考年齡數位落差的問題。第一部份探討相關文獻的討論與缺口,第二部分則是一項相關實徵研究的報告。本研究結果指出,老年的客觀條件、ICT對能力的要求,以及ICT預設的價值,造成老年人獲取ICT技能的困難,而充分且即時的社會支援則有助於老年人跨越障礙。回應數位落差的問題,應關注在「如何做」的過程,必須先瞭解老年人的興趣與需求,以及可取得的社會支援,方可有效協助老年人獲取ICT技能。

This paper explores the process of information and communication technology (ICT) skill acquisition by senior citizens. Its aim is to explore the successes and problems of such endeavors, and to rethink the age-related digital divide issue. This paper first reviews literature relating to the digital divide, especially issues concerning ICT skill acquisition by senior citizens. The paper then reports an empirical study on this topic and concludes that three factors-age-related issues, the necessity of acquiring specific skills for ICT usage, and pre-adjustments in ICT targeting younger people-create barriers for acquisition of ICT skills by older people. Comprehensive and immediate social support may help older people bridge the barriers, however. Moreover, with particular regard to the digital divide, those who provide services to the elderly should not only focus on content delivery and resources, but thoroughly reconsider their methods as well. Understanding the interests and needs of older people as well as assessing available social support may help the elderly acquire ICT skills more successfully. Devising suitable curricula and securing social support outside the family can therefore be crucial.

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