(第 16 期)   第八卷第二期   2014 年 6 月 1 日出刊

從智慧資本觀點探析臺灣企業資訊服務模式

Exploring Information Service Models for Corporations in Taiwan from the Intellectual Capital Perspective

本文關鍵字:智慧資本;企業資訊服務;企業圖書館;服務模式 Intellectual capital; Corporate information service; Corporate library; Service model

本文摘要

全球經濟進入低成長時代,企業因應外部環境變化,調整組 織編制與工作流程,企業內部資訊服務單位勢必隨之變動,本研 究採納量化及質化研究方法,於製造業及服務業收集實證資料, 以智慧資本觀點,探索企業資訊服務模式。研究結果呈現為兩種 導向:圖書管理導向與文件管理導向,前者主要定位為提昇員工 軟實力,後者為公司核心業務流程之一環。兩者在結構資本、人 力資本、程序資本、技術資本、關係資本、顧客資本、更新與發 展資本等構面表現具差異性。 Enterprises need to modify their organizational structure and workflow when facing a changing environment in a low economic growth world. Therefore, the division of work for providing information services within corporations must comply with the adjustments. This study conducted both quantitative and qualitative research to explore the information service models for corporations from the intellectual capital perspective by collecting empirical data from the manufacturing and service industries in Taiwan. The result shows that the information service models can be classified in two types as books-management-oriented and documents-managementoriented. The function of the former is to promote people’s soft skill; however, the process of the latter is the core workflow within corporations. Intellectual capitals are different between these two service models. Differences among dimensions including structural capital, human capital, process capital, technological capital, relational capital, customer capital, renewal and developmental capital are compared and discussed in this study.
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