(第 16 期)   第八卷第二期   2014 年 6 月 1 日出刊

組織學習、知識分享、組織認同與經營績效之關聯性研究-以某公股銀行為例

The Association Study Among Organizational Learning, Knowledge Sharing, Organizational Identification and Business Performance : A Case Study in Government-owned Bank

本文關鍵字:組織學習;知識分享;組織認同;經營績效;結構方程模式 Organizational Learning; Knowledge Sharing; Organizational Identification; Business Performance; Structural Equation Mo

本文摘要

在知識經濟時代,企業的經營績效仰賴人才與知識,人才必須透過不斷的學習以增加知識,組織學習是促進組織成長的動力,知識分享更能讓此動力有加乘的效果,而組織認同則是組織員工的內在感覺,此三者對於企業的經營績效有重要的影響。本研究以某公股銀行為例,探討組織學習、知識分享、組織認同與經營績效之關聯性;並分析不同背景變項的公股銀行員工對上述四者認知程度之差異情形。本研究使用文獻分析法、問卷調查法、次級資料分析法,並以SPSS 進行問卷資料統計分析,以結構方程模式(SEM)進行資料因果關係分析,以AMOS 軟體繪製路徑 圖,檢驗資料是否符合所建立的模式。本研究共發放641 份問卷,回收有效問卷549份,有效回收率85.65%。經SPSS及AMOS分析後,分別進行樣本分析、敍述性統計分析、人口統計變項分析與各構面間之差異性分析;並運用結構方程模式進行驗證性因素分析以及結構模型分析,以了解各構面之關聯性。研究結果顯示,年齡較大、專科學歷、職等較高、管理部門、管理工作性質、東部地區的員工在多項構面的認知程度都較高。對公股銀行的經營 績效而言,影響最大的因素是組織認同,其次是組織學習,而知識分享對公股銀行的經營績效則没有正向影響。組織學習、知識分享及組織認同三者之間,除了組織認同對組織學習没有正向影響之外,其餘彼此間皆有正向的直接效果及間接效果。 In the age of the knowledge economy, the business performance of an enterprise depends on both the collective aptitude of its human resources and the general possession of knowledge. Company employees can only gain knowledge through constant studying. A company culture of learning is the impetus behind the growth of the organization, and while sharing knowledge can multiply this effect, close identification with an organization engenders an internal consensus of well-being and commitment. Together, these three elements have an important influence on overall business performance. This study takes the government-owned bank as an example and explores the interrelationships between organizational learning, knowledge sharing, organizational identification and business performance. The study furthermore provides an analysis of the variance in recognizing the aforementioned criteria by government-owned bank staff with different backgrounds. Methods used in this study include literature analysis, secondary data analysis, and survey by questionnaire. The collected data were processed by SPSS, Structural Equation Modeling (SEM) on correlation, andAMOS software for making path analysis to verify the model. Out of the 641 questionnaires, 549 are valid (85.65%). After the SPSS and AMOS stages, the following were conducted: sample analysis, descriptive statistical analysis, and variance study on the statistical variables of the population. SEM was also used to verify the analyses of different factors and the structural model, so as to understand the correlation thereof. The study results shows that, with regard to factors such as seniority, academic specialization, company position, differing departments, and management traits, the bank staff in the eastern regions held higher awareness of knowledge. The most important factors affecting a government-owned bank’s business performance are organizational identification, followed by organizational learning; knowledge sharing, meanwhile, did not appear to have a positive effect. It is worthwhile to note that while organizational identification does not positively affect organizational learning, these two qualities in conjunction with knowledge sharing all have both direct and indirect effects on one another.
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