(第 18 期)   第九卷第二期   2015 年 6 月 30 日出刊

國家檔案館藏使用分析及其使用者意見調查

本文關鍵字:檔案使用研究使用者調查調閱分析國家檔案館Archive use studyUser surveyCirculation analysisNational archives

本文摘要

檔案館需要瞭解使用者需求及其如何與檔案館藏互動的過程,才能從使用者的角度,著手規劃並提供滿足使用需求之服務。本研究以國內典藏國家檔案之檔案館為個案,分析其使用者背景資料及其館藏調閱紀錄,探討該檔案館使用族群特性,並瞭解館藏使用狀況,進而分析各主題館藏數量與調閱比例是否相稱,以知悉過度使用與不使用之館藏主題。本研究並輔以問卷及訪談調查,探知檔案館使用者滿意度及其使用過程意見,俾於綜合分析。研究發現該檔案館使用者,男多於女,且以20 至40 歲之青壯族群為主,職業以學生及教職者居多,檔案使用目的多為「學術研究」。檔案館藏內容主題數量偏頗,並呈現多數調閱集中在少數特定主題或全宗,尤其以國防及經貿等主題最多;使用者到館使用頻率不高,館藏內容與取用便利是影響使用意願的主要原因,最終擬具建議提供檔案館重塑工作流程與改善讀者服務作業之參考。

Archives require a greater knowledge of the needs of theirusers as well as a better understanding of how users interact with archival collections so as to meet the users’ need. This study selected a National Archives as the case to analyze the users’ registration forms and circulation data. The distinguishing characteristics of users and user groups are interpreted for realizing the differences between users. The amount of collection topics and their access statistics are compared for tracking which collections are overused or seldom used.The questionnaire and interviews are also adopted for understanding the satisfaction and opinions of users.
This study reveals the users of archive are more male than female.Their ages distribution massed on twenty to forty years old. The occupations of users were mostly students and faculty. The intentions of visiting archives were academic research. The topics of collection were severely biased, therefore the most access centralized in a few specific topics or fonds, particularly in the defense and economics topics. The frequency of visiting archives was not as expect, but the quality and available of archival collections were vital factors for attracting user visits. Finally, this study proposed suggestions for streamlining workflow and improving public services of archives.
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