(第 19 期)   第十卷第一期   2015 年 12 月 31 日出刊

臺灣地區大學圖書館館際互借服務績效評鑑研究

本文關鍵字:館際互借績效評鑑大學圖書Interlibrary loanPerformance evaluationUniversity libraries

本文摘要

大學圖書館館際互借是一種資源分享的重要服務,但需要圖書館支持與投入許多人力與物力。本論文旨在探討大學圖書館館際互借服務現況與績效評鑑,研究目的在探討大學圖書館館際互借服務現況;用成本效益觀點探討大學圖書館館際互借服務績效評鑑;並且探討高績效館際互借服務的圖書館及其作業特徵。本研究採用問卷調查與績效評鑑方法,運用七種績效指標:申請館際互借單位成本、申請館際互借達成率、申請館際互借處理時間、提供館際互借單位成本、提供館際互借達成率、提供館際互借處理時間、提供與申請館際互借比值。本研究於2014年4 月間調查169 所大學圖書館,蒐集其2013 年館際互借服務現況與績效資料,並進行績效評鑑分析。研究結果顯示,綜合大學圖書館為館際互借服務主體,科技大學重視期刊複印館際互借。每館平均館際互借服務量為993 件,平均申請館際互借量為484 件;平均提供館際互借為509 件。館際互借績效表現:申請館際互借單位成本為165 元,提供館際互借單位成本為129 元,申請圖書借閱達成率為81%,申請期刊複印達成率為78%。申請圖書借閱處理時間為2.09 天,申請期刊複印時間為1.87 天。圖書館提供與申請館際互借比值為1.1:1,顯示大學圖書館館藏發展合適,足夠供應館際互借。本研究顯示圖書館開始提供電子資料庫館際互借服務,與美國學術圖書館比較,我國大學圖書館館際互借規模小但速度快與成本低。 The study mainly discusses performance measurements of interlibrary loan for university libraries in Taiwan. The purposes of the study are: 1. to explore the status of interlibrary loan services for university libraries in Taiwan; 2. to collect and analyze current data on the performance of ILL services of university libraries; 3. to identify and describe characteristics of low-cost, high-performing ILL operations. The study used questionnaire surveys and performance evaluation method with four performance measures to evaluate borrowing and lending services: cost, fill rate, turnaround time, and collection sufficiency. In 2014, the researcher sent questionnaires to 169 university libraries to collect the interlibrary loan operations and performance data in 2013. With the implementation the NDDS ILL information system in 2013, the ILL service performance of 107 participants were assessed, the average ILL transaction per library was 993, the average ILL borrowing transaction per library was 484, and the average ILL lending transaction per library was 509. The borrowing unit cost was NT$165, and the lending unit cost was NT$129. The borrowing fill rate was 79%, and the lending fill rate was 82%. The borrowing turnaround time was 1.98 days, and the lending turnaround time was 1.54 days. As the ratio of requests received to requests sent out in interlibrary lending was 1.1:1, it showed that the collection of university libraries was sufficient and adequate. This study carried out a performance measurement of ILL service, constructed seven performance indicators and described the performance of ILL service for university libraries in Taiwan as costing less with a faster turnaround time, higher fill rate and a sufficient and adequate collection.
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