(第 19 期)   第十卷第一期   2015 年 12 月 31 日出刊

大學圖書館行動應用程式的發展概況與使用者需求研究

本文關鍵字:行動應用程式圖書館行動服務大學圖書館 Mobile applications (Apps)Mobile library servicesUniversity libraries

本文摘要

行動應用程式(App)是行動載具上的主要服務型態,但統計資料顯示國內大學圖書館透過App 提供服務的狀況並不普及, 網路商店中,圖書館App 的低下載次數也顯示使用狀況不佳。為深入瞭解國內大學圖書館App 的發展及使用者需求與期待,本研究以調查法來瞭解國內大專院校圖書館提供行動服務的狀況,以內容分析法探索目前現有圖書館App 的功能與內容,並以焦點團體及深度訪談來歸納比較學生及館員對App 功能、內容與系統設定等三大面向的意見異同。 Mobile applications (apps) are now the major service delivery channel in mobile devices. However, previous statistics shows that few university libraries had provided apps services in Taiwan. Recent statistics from the major app stores also shows low popularity of library apps. To understand what has been done and what users expect in library apps, this study surveyed all of the university and college libraries to see whether and how mobile services and apps are provided in university libraries. Content analysis of the existing apps further revealed the functionalities and information content offered via this new type of service mode. To understand what users expect from library apps and how realistics the expectations are in implementation, this study futher conducted focus groups and in-depth interview respectively on graduate students and university librarians to compare and contrast the ideas and suggestions regarding the functionalities, content, and system settings of university library apps.
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