(第 26 期)   第十三卷第二期   2019 年 6 月 30 日出刊

智慧圖書館讀者之需求與滿意度研究:以臺北市立圖書館為例

Assessing Users' Needs and Satisfaction of Intelligent Libraries: the Case of Taipei Public Library

本文關鍵字:智慧圖書館讀者特性使用情形使用需求滿意度 Intelligent libraryUsers’ characteristicsLibrary useUser needsSatisfaction

本文摘要

為了解不同智慧圖書館與不同使用特性之讀者對於館藏、設備及服務之需求與滿意度,本研究針對臺北市立圖書館七座智慧圖書館412位讀者進行問卷調查。本研究經t檢定與單因子變異數分析,發現鄰近公園或學校的智慧館讀者到館頻率較捷運智慧館讀者為高,停留時間較長,並展現較多元的需求。到館頻率高、長時間停留者對館藏需求高,但滿意度低,而大量借閱者的需求程度較高而多元。本研究根據研究發現提出實務與研究建議,此需求評估方式亦可供未來持續評估參考。

This study aims to investigate the differences in needs and satisfaction among users’ from different intelligent libraries and with different library-use characteristics. The study conducted a survey with 412 users from seven intelligent libraries of the Taipei Public Library (as of 2017). Data were analyzed using t-tests and one-way ANOVA. Results showed that, in general, users’ satisfaction is higher than their needs regarding collection, facility and services, and they would especially like intelligent libraries to start new services on returning materials and picking up requested materials from another branch. Users from different libraries express different degrees of their overall needs for the intelligent library, but their satisfaction is all high. Compared to users from intelligent libraries located in a Taipei Metro Station, users from intelligent libraries near a park or school tend to visit the libraries more frequently, stay longer, and express a wider variety of needs. However, users with a high frequency of use and long-period of stay express their needs for library collections to a higher extent with lower satisfaction. This study enriches literature on intelligent libraries and provides a framework for intelligent library need assessment, as well as specific suggestions for public libraries to facilitate intelligent library services.
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